After-Sales Support

We’re Here to Help

Every My Clover keepsake is made to hold onto a special memory, and we hope it will stay close to you for years to come.

We care not only about how your piece arrives, but also about being here if you ever need help along the way.

Our Quality Checks

Once your personalised piece has been completed, it goes through two quality checks before it reaches you.

1. Workshop Quality Check

Your finished piece is carefully inspected at the workshop before leaving our hands.

We take photos and videos of the completed piece to record its condition before it is packaged and shipped.

2. Melbourne Quality Check

Once your parcel arrives in Melbourne, we carry out a second quality check before your piece is repackaged and sent to you.

Photos and videos are also taken as part of our quality records.

Your keepsake is carefully placed in a jewellery box and protected with additional outer packaging to help keep it safe during transportation and ensure it arrives with you in the best possible condition.

If You Notice an Issue After Delivery

We truly hope you love your keepsake the moment you receive it.

However, if you notice any issue with your piece within 14 days of delivery, please contact us as soon as possible.

Please provide your order number together with clear photos or videos showing the issue. We will carefully review the situation and assess the cause.

If we confirm that the issue is a genuine manufacturing defect, we will work with you to find an appropriate solution, which may include a repair or remake, free of charge.

Natural Wear & Everyday Use

Jewellery is made to be worn and cherished, and some changes are a natural part of wearing jewellery over time.

Normal wear and tear, such as minor marks or light scratches from everyday wear, is a natural part of enjoying your jewellery.

Because your My Clover keepsake carries special meaning, we encourage you to take a little extra care when wearing and storing it. For everyday care and handling recommendations, please refer to our Care Guide.

Repair Support

Your keepsake is made to be worn, enjoyed and kept close.

If it is accidentally damaged or something unexpected happens during use, please don’t worry — you can still come back to us.

Send us some photos of the piece and we’ll take a look at its condition and see how we may be able to help. Any repair support will be assessed case by case, and we’ll discuss the available options with you before proceeding.

We know how meaningful your keepsake is, and whenever possible, we’ll do our best to help you keep it close for years to come.

Nothing in this After-Sales Support policy limits or excludes any rights you may have under the Australian Consumer Law.