Privacy policy
My Clover — Privacy Policy
Last updated: 28 August 2026
At My Clover, we care about the memories and personal stories you choose to share with us. We understand that some of the information you provide, such as children’s artwork, photographs and personalised details, can be very personal.
This Privacy Policy explains what information we collect, how we use it, and how we handle it when you visit our website, place an order or communicate with us.
1. Information We Collect
Depending on how you interact with us and what you purchase, we may collect:
• your name
• email address and phone number
• billing and delivery details
• order and purchase information
• artwork, photographs, text and other materials you provide for personalised products
• information you provide when contacting us
• information you provide when subscribing to our marketing communications
Some basic technical information, such as information about your device, browser or network connection, may also be collected automatically when you use our website.
We only collect information that is reasonably needed to provide our products and services, communicate with you and operate our website.
2. How We Collect Your Information
We may collect information when you:
• place an order through our website
• submit artwork, photographs or other personalised content
• contact us by email, through our website or through social media
• subscribe to our marketing communications
• otherwise communicate with My Clover in connection with our products or services
We may also receive certain information automatically through our website, including basic technical information needed for website operation.
3. How We Use Your Information
We may use your information to:
• process and fulfil your orders
• create your personalised jewellery or keepsake
• communicate with you about your order
• arrange payment and delivery
• provide customer support and respond to enquiries
• manage and improve our website and services
• send marketing communications where you have chosen to receive them
• meet our legal and business obligations
We use your information only for purposes reasonably connected with providing and operating our services.
4. Your Artwork, Photos & Personalised Content
We understand that the artwork, photographs and personal materials you provide to us may be meaningful and private.
We use these materials as reasonably necessary to create your personalised product, communicate with you and fulfil your order.
We will not publish, share or use your submitted artwork, photographs or finished custom-made jewellery for marketing, social media or promotional purposes without your explicit written permission.
If you choose to give us permission, we may use the approved content to showcase My Clover and our work on platforms such as Facebook or Instagram.
Your decision to allow or not allow promotional use will not affect our ability to place or fulfil your order.
5. Shopify, Payments & Service Providers
Our online store is hosted and operated through Shopify, which provides the technology and infrastructure that enables us to operate our website and provide our services.
Payments made through our website are processed through Shopify Payments.
We do not need to store your full payment card details ourselves. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
We may also use service providers, such as delivery and technology providers, where reasonably necessary to operate our business, process your order and provide our services. These providers receive only the information reasonably needed to perform their services.
We take reasonable steps to engage service providers that handle personal information appropriately and in accordance with applicable privacy requirements. They may not use your personal information for their own unrelated marketing purposes.
6. International Processing
Some service providers involved in creating or fulfilling your personalised product may be located outside Australia.
Where necessary to fulfil your order, we may provide these providers with the artwork, photographs, text or other personalised content you have submitted for your product.
We do not provide these providers with your personal contact details, such as your name, email address or phone number, unless this is necessary for a specific service.
7. Marketing Communications
If you choose to subscribe to My Clover’s marketing communications, we may use your email address to send you updates, new product information, special offers and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.
Subscribing to marketing communications is optional and is not required to place an order with My Clover.
8. Social Media & Third-Party Websites
My Clover may maintain pages or profiles on social media platforms such as Facebook and Instagram.
If you contact us or otherwise interact with us through these platforms, the relevant platform may collect and process information according to its own privacy policy and terms.
Our website may also contain links to websites or services operated by third parties. These third-party websites have their own privacy policies and terms, and we are not responsible for their privacy practices.
Interacting with our social media pages or following a third-party link does not give us permission to use your personalised artwork, photographs or finished products for promotional purposes. Any such use will be subject to your explicit permission as described in Section 4.
9. Cookies & Website Operation
Our website may use cookies and similar technologies that are necessary for the website to function properly, remember certain preferences and support basic website functionality.
At this time, My Clover does not use Google Analytics or Meta Pixel on our website.
If we introduce additional analytics, advertising or tracking technologies in the future, we will update this Privacy Policy as appropriate.
10. How We Protect & Retain Your Information
We take reasonable steps to protect the personal information we hold from unauthorised access, misuse, loss or disclosure.
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve enquiries or disputes, and meet applicable legal or accounting requirements.
When information is no longer reasonably needed, we will take reasonable steps to securely delete or de-identify it where appropriate.
11. Data Breaches
If a data breach occurs which is likely to cause serious harm to individuals, My Clover will comply with Australia’s Notifiable Data Breaches scheme. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
12. Access, Correction & Privacy Enquiries
You may contact us if you would like to:
• ask about the personal information we hold about you
• request a correction
• request deletion of your personal information where applicable
• raise a question or concern about how we handle your information
We will take reasonable steps to respond to privacy enquiries and requests.
You can contact us through the contact details provided on our website.
If you are not satisfied with our response to a privacy-related enquiry, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or the way we handle personal information.
The latest version will be published on our website with the updated date.
We recommend checking this page from time to time for any updates.
Thank you for trusting My Clover with the memories you choose to keep close.