Refund & Cancellation Policy

Last Updated:28/08/2026

Thank you for choosing My Clover. Every piece is personalised and made especially for you, helping you keep their love close.

Because each piece is custom-crafted for you, our refund and cancellation policy differs from that of standard, ready-made products.

Please read the following carefully before placing your order.

01 — About Custom Products

All My Clover pieces are custom-made using the artwork, photos, or details provided by you, making each piece uniquely personal.

Because each piece is made especially for you and cannot be resold, custom products are not eligible for cancellation or refund due to change of mind.

02 — Order Cancellation & Refund Rules

Within 24 hours of placing the order

  • Orders can be canceled by contacting us
  • Eligible for a full refund

After 24 hours (before production begins)

  • Cancellation requests are reviewed case by case
  • Any applicable refund will be based on the work and labour costs already incurred

After production has started

  • Orders cannot be canceled or refunded
  • Custom products are not eligible for “change of mind” returns

03 — Delivery Times & Delays

Your personalised jewellery typically takes 6–7 weeks from placing your order to delivery.

This timeframe is an estimate, not a guaranteed delivery date.

Production, international transit, postal services, customs inspections, or other circumstances beyond our control may occasionally cause delays.

Delays alone do not qualify for a change-of-mind cancellation or refund.

If your order is delayed, please contact us and we’ll be happy to check its progress.

04 — Metal Allergies & Sensitivities

We understand that some customers may have metal allergies or sensitivities.

If you have any known allergies or sensitivities, please contact us before placing your order. We’re happy to help you check whether the materials are suitable for you.

Please note that refunds or returns are not available due to personal metal allergies, sensitivities, or skin reactions.

05 — Defect Issues & Support

We want you to be happy with your My Clover piece. If your item arrives with a manufacturing defect, quality issue, or a significant difference from the approved design, please visit our After-Sales Support page to see how we can help.

We’re always happy to hear from you and will do our best to make things right.